Customer Service
At Dopie, we are dedicated to providing an exceptional level of customer
service. We value your business and patronage and recognise the importance of
all your needs and any concerns you may have. We hope you will find this
section of our site helpful and informative.
Frequently Asked Questions
Q. After I place an order, when will it be shipped?
A. Dopie will ship all in stock goods within 1-3 days of orders being received unless otherwise requested
Q. What is the Dopie shoe sizing?
Men
Small : AUS Size 7 1/2-8 ( Europe 41-42)
Medium : AUS Size 9-10 ( Europe 43-44)
Large : AUS Size 11+ ( Europe 45-46)
Women
Small : AUS Size 5 1/2-7 ( Europe 35-36)
Medium : AUS Size 7 1/2-8 1/2 ( Europe 37-38)
Large : AUS Size 9 - 10 ( Europe 39-40)
Q. Where do you deliver?
A. We can deliver to any location in Australia and to almost every international location
Q. How will my product be shipped?
A. Dopie uses third party providers for shipping. Your shipping options and costs will be outlined during the first step of the
checkout process (once your account has been created and delivery address
specified) before any payment details need to be supplied.
If no valid shipping option appears we will have to manually
calculate the shippings costs for you. Please Contact Us providing
a list of the product required, your delivery country and postcode and contact
details. We will provide you with a quote within 1 business day.
Q. How much will shipping and handling cost?
A. Regular domestic shipping within Australia is free and internationally $10.00. For express services
the cost will be shown during the first stage of checkout before payment details need to be entered.
You can obtain shipping and handling costs for as many delivery addresses as you would like by simply changing or adding
new addresses to your account.
Q. Can my billing address and delivery address be different?
A. Yes, once you have created an account,
select the edit account details link and you will be able to add extra delivery
addresses to your account.
Q. Do you sell to the public?
A. Yes, you can buy online via our retail website at www.dopie.com.au or you can call our sales team on 1300 76 75 21.
Q. Do you sell wholesale?
A. Yes, you can direct wholesale enquires within Australia or overseas to our team via our Contact Us page. Please note
we only wholesale to qualifying businesses wanting a long term and ongoing trading relationship with Dopie.
Q. Can we pick up our order?
A. Purchases made over the phone can be
picked up from our warehouse facility with prior arrangement during normal business hours only.
Q. How do I know if my purchase has been successful and is being processed?
A. Once you have completed the checkout process, you will receive an automatic email confirming your order and
acknowledging payment (for credit card purchases). You can stay up to date on
the processing of your purchases by logging into your account at Dopie.com.au.
Q. What payment methods are available?
A. We accept VISA, MasterCard, Cheque, EFT, money orders and PayPal. More details can be found on our Payment Options
page.
Q. Can I make changes to my order?
A. Changes can be made to your order but conditions do apply. Please notify us immediately via our sales line (1300 76
75 21) should you need to make any changes to your order. Once your order has entered the shipping process, we are unable to make changes; you will need to
return it to us for exchange/refund according to our Returns policy.
Q. Can I arrange special delivery instructions?
A. Yes, when completing your online order, insert any special delivery instructions or other requests in the Comments field during the checkout
process. We will contact you if any additional information or feedback is required.
Q. What happens if I supply the wrong address?
A. Please be especially careful when providing delivery details. If the address provided with your order is
incorrect, please Contact Us immediately
to make the necessary changes. Once your order has entered the shipping phase,
re-call charges/redirection fees (if service is available) as determined by the
shipping provider will apply.
Q. What if I want to cancel my order?
A. With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping
process. In the event that the product has been shipped, you will be charged
for the order. If you wish to cancel your order, Contact Us immediately
and quote your order number. Cancelled orders paid for by credit card need to
be refunded to the same credit card; you will need to contact us to provide the
card details again as no credit card records are kept. The refund transaction
is subject to a merchant processing fee of 3% of the total transaction value.
Q. What other currencies can I purchase with from your online store?
A. From any page on Dopie.com.au, you
can switch between Australian Dollar, US Dollar, Euro, Japanese Yen, New
Zealand Dollar and British Pound. Purchases can be made using any of these
currencies and the price will reflect the exchange rate for the day of your
transaction.
Q. How can I set up an account?
A. You can create your own secure account online via the My Account
link; this will also allow you to login and edit your account, monitor the
progress of your order and create a shopping cart for you or others to use as a
Gift Registry for parties/events.
Q. How do I access my account?
A. Once you have created an account, you will receive an automated email notifying you of your login and password
details. Keep this information on file in a secure place for future reference.
If you forget your login information, contact our sales team to have your
account deleted in order for you to re-establish a new account; NO ACCOUNT
LOGIN INFORMATION IS KEPT ON FILE at ECO Imports P/L.
Your account can be accessed using the My Account link.
Q. Is there something you want that you can not find on dopie.com.au?
A. Why not call our friendly Sales Team? You can speak to one of our customer service representatives, Monday to Friday
between 9:00am and 5:00pm (AEST). Call us on 1300 76 75 21 domestically or +61 2 9938 1713 for international calls.
You can also Contact Us
via email with any specific enquiries.
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