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Company Shipping Policy
CHRISTMAS 2009: ECO Imports P/L is recommending the following dates for the last despatch of consignments to reach the indicated areas in time for Christmas 2009. This does not guarantee the arrival of goods (subject to terms and conditions below), however we have reasonable confidence that goods will reach their destination making allowances for the end of year complications using normal/road freight options; normal Express Post delivery conditions apply to your address/postcode from Sydney.
~ Northern Territory - 10th Dec
~ Rural and regional WA - 10th Dec
~ Rural and Regional SA - 10th Dec
~ Perth - 14th Dec
~ Adelaide - 16th Dec
~ Rural and regional VIC - 16th Dec
~ Rural and Regional QLD - 16th Dec
~ Melbourne - 18th Dec
~ Brisbane - 18th Dec
~ Rural and regional NSW - 18th Dec
~ Sydney - 21st Dec
The company shall ship all goods within 2 business day of paid orders being received.
In the rare situations where stock is not available for delivery for whatever reason we will call the customer and offer a full refund if an acceptable delivery date cannot be agreed upon.
The company uses third party providers for shipping and we do not accept any liability for damage and loss of goods on behalf of the partners. Insurance of goods in transit is not provided. If insurance is required please indicate in the comments box on the order completion form and we will call you back the next day with quotes.
Shipping times from Sydney vary between 1-7 days within Australia by road. Air freight can be arranged if specifically requested.
International Shipping
We offer a variety of international shipping options. For basic Australia Post Airmail there is no tracking available and we will not accept any responsibility for lost or delayed items. Others services include varying degrees of tracking and require signature upon receipt.
Any local duties and taxes that may be applicable will need to be paid for by the customer and are not included in our invoices.
Company Refund and Returns Policy
All and any business undertaken by the Company shall be subject to the terms and conditions of this contract which are as follows:
Definitions
‘Company’ shall mean Dopie, a trading name of ECOimports P/L ABN 59 111 432 100, Dopie.com.au website and their employees, servants, agents, subsidiaries and associated entities.
‘Customer’ shall mean the retailer, wholesaler, distributor, consignor, the receiver, the consignee, the owner of the Goods, the bailor of the Goods or the person for whom any other Services are performed.
‘Goods’ shall mean the products, articles or things tendered for sale by the Company and shall include the container or containers, packaging containing the same and any other pallet or pallets delivered with the same to the Customer.
Refund Policy for Dopie
Returns Policy only applies to products sold by ECO Imports P/L on Dopie.com.au. It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.
Returns are simple and easy.
All ECO Imports P/L supplied products, purchased from ECO Imports P/L directly are warranted for 30 days from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from ECO Imports P/L. Normal wear and tear, damage due to misuse, abuse, alteration to the product, own repairs or negligence is not covered under ECO Imports P/L Warranty Policies. Misuse, unauthorized/own repairs, abuse or alteration of product voids warranty. Manufacturer’s defects will be determined by ECO Imports P/L.
How To Make A Warranty Claim
Please telephone ECO Imports P/L Customer service at 1300 76 75 21 to receive a Warranty/Return ID and further instructions. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. ECO Imports P/L is not responsible for packages lost in transit.
Please include the following information in your package:
1. Your name, return address and telephone number
2. Your Warranty/Return ID - Provided by calling Customer Service on 1300 76 75 21.
3. A brief description of the problem or service you are requesting
4. A copy of the receipt dated within 30 days of your product purchase date.
Refunds
We will issue a full refund for any returned products when your return meets the above requirements. Any goods returned for a refund for any reason other than defective or as a result of our error will be subject to a 5% restocking fee. The cost of shipping will be credited only in those instances where the return is a result of our error.
Shipping Damage or Missing Items
Our standard shipping methods do not cover any loss for shipping damage or missing items. Insurance to cover this is automatically included in Express delivery options. All our delivery service require signature on delivery, no exceptions.
Cancel Order Requests
With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. If you wish to cancel your order, contact us ASAP via the details below and quote your order number. Cancelled orders paid for by credit card need to be refunded to the same credit card; you will need to contact us to provide the card details again as no credit card records are kept. The refund transaction is subject to a merchant processing fee of 3% of the total transaction value.
Questions, problems, suggestions?
If you have any problems with your order, please do not hesitate to contact us.
We can be contacted by email at sales@ecoimports.com, phone at +61 2 9938 1713 or in writing at the following address:
Dopie,
C/O ECO Imports P/L,
PO Box 1208,
Brookvale,
NSW 2100
Team Dopie
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